Executive coaching and sales training grounded in real commercial experience.
With experience in leading sales and customer service teams within the housebuilding and property sector, Firefly provides a combination of experience and listening skills to provide coaching and bespoke training for senior executives, aspiring managers and sales teams who want to perform at a higher level.
Drawing on experience as a Licensed Business Practitioner of NLP, Firefly Consultancy combines psychotherapy with first-hand experience of board-level decision-making, managing change, leading large sales and customer-focused teams, and in delivering results in a demanding commercial environment.
Coaching focuses on enhancing practical leadership, helping individuals improve decision-making, communication, commercial awareness, and confidence in their role, working with:
Training programmes are tailored to your business and are supported by real customer insight, increased Trustpilot scores, and include mystery shopping evaluations before and after delivery to ensure measurable impact.
“Working with Liana was an incredibly positive and confidence-building experience during an important career transition. From the outset, she created a supportive, friendly and open environment, which made it easy for me to explore both my experience and the areas where I wanted to grow. Liana has a natural ability to ask the right questions — not to provide answers, but to guide my thinking — helping me gain clarity and shift my mindset into that of a senior leader. She consistently helped me recognise where my strengths truly lay and how to position and utilise them effectively. That continuity, combined with her insight into leadership roles, expectations and behaviours, brought real focus and perspective to my development.
I would highly recommend Liana to anyone seeking clarity, confidence and perspective as they progress into senior or leadership roles."
Sylvia Kerr | Field Sales Manager | Persimmon Homes
